Get /
Help.

Open the game’s Store or Settings screen and look for Restore Purchases if it is available. Make sure you are signed in to the Apple or Google account used for the original purchase. If your purchase still does not appear, contact us with the game, platform and purchase date. Please do not send card numbers or passwords.

Check that your game and device software are up to date, close and reopen the app, and restart your device. Before deleting the app, check whether your progress is saved or synced—uninstalling may erase local saves. If the issue continues, tell us your device, operating-system version, game and what happens when you open it.

Try restarting the app, closing other demanding apps, and checking available device storage. Include your device model, operating system, the game, and the specific moment the issue occurs. A short screen recording can be helpful, but is not required.

Availability can vary by game and region. Check the game’s official page or its linked store listing for supported platforms and the latest availability. If you can't find your device, contact us with the game you’re interested in.

Select Bug report below and include what you were doing, what you expected, what happened instead, and whether you can reproduce it. If relevant, include device and OS details. Screenshots are useful; the email draft opens in Gmail, where you can attach them.

Purchases made through Apple’s App Store or Google Play may need to be refunded through that store's purchase-help process. If you are unsure where your purchase was processed, send us the game, platform and approximate date so we can help identify the next step.

We welcome feedback about controls, difficulty, visual clarity, and what you enjoyed or found frustrating. Select General feedback in the contact form and tell us which game you played.