Player Support

Quick help

Store is unavailable

Purchases require the native iOS or Android build, a signed-in store account, a network connection, and configured products. Browser builds show gem packs as unavailable and never fake a grant.

Purchase charged but gems missing

Do not buy the pack again. Restart FISSION and email support with the product and approximate transaction time.

Revive ad unavailable

Rewarded ads need network access and available inventory. Disable a VPN or ad blocker temporarily, wait a moment, and retry. Native ad failure does not grant a free revive.

Progress disappeared

FISSION progression is local to the device. Check that you are using the same app installation before resetting anything; deleting the app or clearing storage can remove local progress.

Soundtrack unavailable

Aurora Eye is bundled and available offline. Paid soundtracks require a reachable music CDN after purchase; if the Store says “CDN unavailable,” check the connection or contact the developer.

Purchases and restoration

Apple or Google processes payments. FISSION and RevenueCat do not receive your complete card details.

• Confirm the platform purchase sheet completed successfully.
• Keep the game open until the result is delivered.
• Gem packs are consumable and cannot be restored after delivery; contact support if a completed transaction is not reflected.
• If a consumable gem purchase was charged but not delivered, do not repeat it; contact support with the product ID, platform, date, and receipt/order information.

Consumable gem packs

Gem packs are consumable purchases and are not restorable after they have been delivered. If a completed transaction was charged but the gems were not delivered, contact support so the transaction can be investigated.

Refunds and billing

Billing and refund requests are handled by Apple or Google Play.

Rewarded revives

A revive is granted only after the native advertising provider reports a completed reward. A cancelled, closed, unavailable, or failed ad does not continue the run.

• Check Wi‑Fi or cellular data.
• Temporarily disable a VPN, DNS filter, or ad blocker.
• Wait 30 seconds before trying again if inventory is empty.
• Do not close the advertisement before its reward confirmation.

Ad availability is not guaranteed in every region or at every moment. If an advertisement closes without granting the revive, include the approximate time and what appeared on screen when contacting support.

Progress and challenges

Scores, sparks, unlocks, daily and weekly challenge state, run history, and local Ghost Runs are stored on the device. Ghosts are playback records only: they do not collide, change rewards, or affect the recorded run.

Changing the device clock backwards can delay daily rewards to prevent duplicate claims. Reset Progress in Settings permanently clears local progression on that installation.