Quick help
Purchase unavailable
Confirm you are signed in to the store account used for the purchase, purchases are allowed, and the device is online. Then fully close and reopen Sky Drifter.
Rewarded energy missing
Rewarded bonuses require a network connection and available ad inventory. Wait briefly, check the connection, and try again.
Progress missing
Do not clear app storage or reinstall before checking whether a device or platform backup can restore the previous save.
Score not posted
Confirm the device is online and signed in to the enabled platform service. Scores may take a short time to appear.
Purchases and restoration
Apple or Google processes payments for its store. Sky Drifter never asks for your card number, bank details, or store-account password.
- Confirm the purchase completed in the platform purchase sheet.
- Keep the game open until the item or entitlement appears.
- Use Restore Purchases for eligible non-consumable access when changing devices or reinstalling.
- If a consumable pack was charged but not delivered, do not purchase it repeatedly. Contact support with the order reference.
Consumable packs
Cube, gem, energy, and similar packs are consumable purchases and normally cannot be restored like permanent access. The studio can investigate a completed transaction that was not credited.
Refunds and billing
The store that processed the transaction handles billing and refund requests. Use Apple’s Report a Problem service or Google Play purchase support as applicable.
Rewarded bonuses
Watching a rewarded advertisement is optional. The displayed reward is granted only after the advertising provider confirms completion.
- Check Wi-Fi or cellular data.
- Temporarily disable a VPN, DNS filter, or ad blocker and retry.
- Wait 30 seconds before retrying if an ad fails to load.
- Do not close the advertisement before its reward confirmation.
- Restart Sky Drifter if the bonus remains unavailable.
Ad availability is not guaranteed in every region or at every moment. If a completed advertisement does not grant its bonus, include the approximate time and reward shown when contacting support.
Progress and leaderboards
Progress may be stored locally, through platform backup, or through an enabled game service. Removing the app, clearing its data, signing out, or changing devices can affect saved progress. Keep a screenshot of your player identifier, call sign, and important balances before changing devices.
Leaderboard scores require an internet connection and may be delayed while they are validated. Scores that are impossible, manipulated, duplicated, or associated with abuse may be corrected or removed. If the wrong display name or avatar appears, update it through the platform service used by your device.
Contact support
Email the studio with enough information to reproduce the issue. Never send passwords or complete payment-card details.
- Device model and operating-system version
- Sky Drifter version and platform
- Approximate date and time
- Screenshot or exact error message
- Player identifier or call sign, if relevant
- Purchase product and order ID, if relevant
- Steps that caused the issue