RYCX GAMES
Player support

How can we help?

For bug reports, gameplay questions, purchase issues, or general feedback, reach out and we'll get back to you.

Response within a few days 5 games supported
Direct contact

Email us

The fastest way to reach RYCX GAMES. Tell us which game you're playing, your device, and what happened.

hello@rycx.games
Game name Which title you're playing
Device & OS Model and system version
What happened When it started and if it repeats
Screenshots Helpful for UI or crash issues

Contact by game

Neon Horde Survivor key art
Action / survival

Neon Horde Survivor

Gameplay, progression, purchases, and technical issues.

Contact support →
Fission Neon Tunnel key art
Arcade / reflex

Fission: Neon Tunnel

Runs, modes, unlocks, rewards, and technical issues.

Contact support →
Stack Tower Builder key art
Precision / stack

STACK: Tower Builder

Progress, challenges, purchases, and technical issues.

Contact support →
LUMEN key art
Arena / chase

LUMEN

Gameplay, upgrades, daily challenges, and technical issues.

Contact support →
WRECKAGE key art
Roguelike / scavenge

WRECKAGE

Gameplay, progression, purchases, and technical issues.

Contact support →
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Studio

General / business

Studio questions, partnerships, press, or other enquiries.

Email RYCX GAMES →

Common questions

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Purchase not showing up?

Restart the game and check your app store purchase history. If it still doesn't appear, email us with your receipt or transaction ID.

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Game crashing or freezing?

Update to the latest version, restart your device, and tell us your device model, OS version, and what you were doing.

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Lost progress?

Progress is usually tied to your device or platform account. Let us know if you changed devices or reinstalled the app.

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Response time

We aim to reply within a few business days. Complex issues may take longer, but we'll keep you updated.